Return and Refund Policy

Return policy

 To start a return, you can contact us at paul@conceptualdesignart.com

 

Q) Do you offer returns?

 A) Returns run counter to our emphasis on sustainability, every customer has a carbon footprint.So just tell us what went wrong, send along a pic, and we’ll give you the money back in full.

Then if possible, you can donate your product to charity or recycle it.

Please contact us within 15 days.

If the product is broken, defective, does match the description, or never arrived.

Please can you take a picture and send it to us for reference.

We are very sorry that you weren`t satisfied with your purchase.

 

Q) How long do I have to submit a claim?

 A) If you’re not satisfied with the quality of the products your customers received, get in touch within 15 days after receipt and we’ll do everything we can to investigate and find a solution.

 We do not provide free replacements for the following cases;

A) Lost orders with an incorrect delivery address provided by your customer;

Products that were received as requested, however, the customer wishes to have another size/color instead;

Garments with minor size deviation from the size guide measurements (below 1”);

 

Q) I received the wrong order, what should I do?

A) We can offer a refund or replacement only when we get pictures and a video clip of what you have received.

 

We do not accept refund for Gift cards.

 

We do not accept refunds due to buyers remorse.