Returns

If the client returns the product, where will it be sent?

Returns run counter to our emphasis on sustainability, every customer has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you the money back in full.

Then if possible, you can donate your product to charity or recycle it.

 

What happens if the recipient’s address was wrong?

If the recipient’s address was wrong, then you’re held responsible. The delivery service will usually send the package back to the return address (which will be one of our print labs).

If the package is returned to us, then we’ll contact you and clarify the recipient’s address before reshipping at your cost. However, packages are not always returned. In this case, you will have to make another order of the product to send to the recipient.

 

If a customer returns a print for a refund, how would that be handled?

Any returns or problems that occur because of our error will be handled at our expense.