Terms of Service

It's our priority to make sure you receive your merchandise without any flaws. Since we move quickly to print, cut, and sew your custom handmade merchandise, as products are made print on-demand, we do not carry inventory and each product is crafted with pristine detail to fit your design needs. This includes different sizing, design changes, or quantity. If you would like to increase your quantity, please place an separate order.

 

All products made to order.

Worldwide shipping costs are included in the product price.

Handling times vary depending on the product as they are made by different manufacturers in different countries.

Then add on shipping time. This will vary according to product and the country it is being shipped to. 

 

Q) When will my order arrive?

 

A) Most orders are shipped within 3-7 business days after the order is placed.  We try to ship as fast as possible but can be longer due to stock availability and seasonality. Please note that shipping time does not include our production time. Shipping times shown under each product are for the uk. Shipping times will vary for different countries. General production / shipping times are stated underneath each product.

Delivery: Once the order is fulfilled and shipped out, it`s delivered to the end address.

All shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

 

Terms of Service

 

This size data is measured on a flat tile surface. Due to the different measurement methods, difference within 1-2cm is normal. And the picture displayed is for reference only, the final product effect is subjected to the actual product itself. Due to objective factors such as different production batches, machinery and equipment, there might be slight color, position and size differences. The above differences are normal.

After a product has been printed, it is not able to be resold due to the customized nature of how print on-demand operates.

We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

Lost packages

Q) What about if I think my package has been lost?

A) In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office (or advise the customer to do so). Occasionally we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

After both of these steps have been completed, please reach out - we will investigate it further and offer a free replacement if we determine that there was no error on the customer's part.

 

Shipping

 

Q)  How long does shipping take?

  1. Turnaround time is defined as production time plus shipping time.

 

Q)  When will my order arrive?

      Most orders are shipped within 3-7 business days after the order is placed. 

We try to ship as fast as possible but can be longer due to stock availability and seasonality.     Please note that shipping time does not include our production time. 

 

Q)  Is my order tracked?

 A) All shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

 

Refund Policy

 

We do not accept refunds due to buyers remorse.

 

Returns run counter to our emphasis on sustainability, every customer has a carbon footprint.

So just tell us what went wrong, send along a pic, and we’ll give you the money back in full.

Then if possible, you can donate your product to charity or recycle it.

Please contact us within 15 days.

If the product is broken, defective, does match the description, or never arrived.

Please can you take a picture and send it to us for reference.

We are very sorry that you weren`t satisfied with your purchase.

 

We do not accept refund for Gift cards.

 

 

Q) What if the order arrived damaged?

A) We offer a refund on all products that are defective or damaged, just tell us what went wrong, send along a pic, and we’ll give you the money back in full..

 

Q) In case the refund is not yet received or delayed?

A) Contact your credit card company, it may take some time (3-5 working days) before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund, please contact us

 

Q) What if the customer submitted an incomplete/incorrect address?

We do not refund for address mistakes due to customer error and fraudulent orders. Merchants are responsible for that.

A)We do not provide free replacements for the following cases;

Lost orders with an incorrect delivery address provided by your customer;

Products that were received as requested, however, the customer wishes to have another size/color instead;

Garments with minor size deviation from the size guide measurements (below 1”);

 

Q) I received the wrong order, what should I do?

A) We can offer a refund or replacement only when we get pictures and a video clip of what you have received.

 

Return policy

 

 Q) Do you offer returns?

  1. Due to the nature of the products, we only accept returns if the products arrive defective, or if the manufacturer has made a mistake in the order. 

 

 Q) How long do I have to submit a claim for a return/exchange?

If you’re not satisfied with the quality of the products your customers received, get in touch within 15 days after receipt and we’ll do everything we can to investigate and find a solution.


 Q) How to initiate a return?

A) Please contact us and we will let you know the process. 

In your email, include the following:

1. Your order number (you can find this in your order confirmation email)

2. Your name (or the name of the person who placed the order)

3. The email address you used to complete your order

 

Before submitting for a return, please note the following:

Review our size chart where applicable before orders are placed to ensure our sizing meets your product requirements for your customers. 

Review our print guide so you are aware of each disclaimer, print method and its requirements for best quality printing.

Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing is not eligible for return 

 

Wrong Address


If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

 

Unclaimed

Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.

 

Color consistency

We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.The actual product is quite different from the announced color.

Colouring Issue :The printed colour differs from the colour used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong colour code was chosen by Provider or due to wrong technical settings.